A trustworthy cleaning company has liability insurance, clear key-handling routines and solid reviews. Ask what is included, what it costs and how damage is handled before you hire. Here are the questions to ask and the answers you need.
Common questions
What questions should I ask before hiring a cleaner?
Ask what is included (a task list), the price and any extra costs, whether the company is insured, how damage is handled, whether they can adapt to your wishes (times, products, allergies), and their experience and references.
Do reputable cleaning companies carry insurance?
Yes, serious companies carry liability insurance covering damage that occurs during the work, and their staff are insured. Read about your consumer rights at Hallå Konsument.
How do I know the cleaner is safe to have in my home?
Many companies run background checks, have collective agreements and clear routines for key handling and confidentiality. This is usually described on their website.
Can the cleaners speak Swedish or English?
Reputable companies often state that staff can communicate in Swedish and sometimes English, so instructions are clear.
What if the cleaner is ill or cannot come?
Professional companies have routines with substitutes, rebooking or extra resources so you are not left without cleaning. It should be stated in the agreement.
Where do I read reviews of cleaning companies?
On Reco.se and Google. See how the company handles negative reviews, and ask for references.
Related guides: cost and RUT and home cleaning. Back to cleaning in Stockholm.